General Terms and General Terms and Conditions
Status: 15 September 2025
Our General Terms and Conditions apply to the agtshuttle product at www.agtshuttle.com in connection with the services offered by AGT Bus- & Eventlogistik GmbH in the area of shuttle services for companies, construction sites, transport companies or similar clients. From now on referred to as customer.
1. bookings
1.1 The registration is made by the customer and also includes all fellow travellers named in the framework agreement. The supervision of minors or persons in need of assistance is the sole responsibility of the customer and is not part of agtshuttle's services.
1.2 Offers from agtshuttle are subject to change and non-binding, unless expressly agreed otherwise in writing or a framework agreement has been concluded. A legally binding contract shall only be concluded upon receipt of the written booking confirmation or invoice from agtshuttle. This can also be done by fax or e-mail. By making a booking, the customer recognises the validity of agtshuttle's GTC.
1.3 The services of agtshuttle are provided in accordance with the journey times and routes defined in the offer. Transport may be provided by subcontractors commissioned by agtshuttle. Adjustments due to operational requirements (e.g. diversions, timetable changes, vehicle changes) are reserved and will be communicated to the customer without delay.
2. payments
2.1 The prices for agtshuttle's services are set out individually in the framework agreement. Invoicing is generally carried out by invoice, unless a different method of payment is agreed in the framework agreement. In the event of late payment, the statutory provisions shall apply.
2.2 Rebookings or cancellations are only permitted in accordance with the cancellation conditions agreed in the offer, framework agreement or booking confirmation. In the event of force majeure, agtshuttle's obligation to perform shall lapse; statutory claims shall remain unaffected.
2.3 Costs for the cleaning of excessively or wilfully soiled vehicles and the repair of damage caused by the customer shall be borne separately.
3. cancellations, service changes or terminations
3.1 If the transport is significantly impeded, jeopardised or impaired as a result of force majeure that was not foreseeable when the contract was concluded, both the customer and agtshuttle may terminate the framework agreement. The legal consequences result from the law.
3.2 agtshuttle is entitled to change the agreed content of the contract only for legally permissible reasons. Changes or deviations to individual services after conclusion of the contract are permitted if they become necessary due to circumstances for which agtshuttle is not responsible and the changes are neither significant nor impair the overall character of the agreed transport service.
3.3 agtshuttle is obliged to inform the customer of a permissible cancellation of transport or a significant change to an essential transport service immediately after becoming aware of it.
3.4 Ordinary cancellation can be carried out by both parties, agtshuttle and the customer, in accordance with the agreed terms of the framework agreement. The right to terminate for cause remains unaffected for both parties.
4. liability
4.1 The liability of agtshuttle shall be governed by the statutory provisions and the provisions agreed in the framework agreement.
4.2 agtshuttle shall not be liable for incorrect or incomplete information provided by subcontractors. The communication with the customer that is decisive for the execution of the service shall take place exclusively via the employees of agtshuttle. agtshuttle shall not be liable for incorrect or incomplete information provided by subcontractors.
4.3 agtshuttle accepts no liability for items lost and/or left behind.
5. data protection
5.1 Our complete Privacy policy can be found on our homepage.
5.2 By concluding the framework agreement or making a booking, the customer agrees to the processing of the data required for the fulfilment of the contract. This includes, in particular, address and contact data, insofar as they are required for the proper processing of the transport services.
5.3 No personal data will be passed on to external subcontractors and/or organisers.
5.4 If you have any questions or would like to exercise your rights (e.g. deletion of data), please send an e-mail to info@agtshuttle.com.
6 Place of fulfilment and jurisdiction
6.1 The place of fulfilment is Hamburg.
6.2 The place of jurisdiction for legal disputes of all kinds is Hamburg.
7. final provisions
7.1 No verbal collateral agreements have been made.
7.2 Should any provision of these terms and conditions be invalid, this shall not affect the validity of the remainder of the contract. The invalid provision shall be deemed to be replaced by a valid provision that comes closest to the purpose of the invalid provision. The same applies in the event of a gap in the contract.
AGT Bus- & Eventlogistik GmbH
Hammerbrookstraße 94
20097 Hamburg
Register court: Hamburg Local Court
Register number: HRB 90912